Privacy policy
Last updated: March 9, 2026
This Privacy Policy describes how Alcantarex ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website, or otherwise communicate with us (collectively, the "Services").
For the purposes of this Privacy Policy, "you" and "your" refers to the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.
By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations.
When updates occur, we will revise the "Last updated" date and publish the updated policy on this page.
How We Collect and Use Your Personal Information
To provide and improve our Services, we collect personal information from different sources depending on how you interact with us.
We use this information to:
• Provide and maintain our Services
• Process transactions and orders
• Communicate with customers
• Improve our website and services
• Comply with legal obligations
• Protect our business and users
What Personal Information We Collect
The personal information we collect depends on how you interact with our website.
Information You Provide Directly
You may provide us with information such as:
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment confirmation details
• Account login information
• Items viewed, added to cart, or purchased
• Customer support messages
Some features of the Services require this information to function properly.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical data including:
• IP address
• Device information
• Browser type
• Network connection details
• Pages visited
• Interaction with the website
This information is collected through technologies such as cookies, pixels, and analytics tools.
Information We Receive from Third Parties
We may receive information about you from third-party service providers such as:
• Payment processors
• Analytics providers
• Advertising platforms
• Website infrastructure providers such as Shopify
These providers collect and process data to help us operate our website, process payments, and deliver services.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to:
• Process payments
• Fulfill orders
• Arrange shipping
• Manage returns and exchanges
• Manage customer accounts
• Send order updates and notifications
Marketing and Advertising
We may send promotional emails or advertisements related to our products and services.
You can unsubscribe from marketing emails at any time.
Security and Fraud Prevention
We may use personal information to detect, investigate, and prevent fraudulent or illegal activities.
You are responsible for keeping your account login credentials secure.
Customer Support
We use personal information to respond to inquiries and provide support to customers.
Cookies
Our website uses cookies to improve user experience and analyze website performance.
Cookies help us:
• Remember user preferences
• Improve website functionality
• Analyze website traffic
• Provide personalized advertising
Most browsers accept cookies automatically, but you can disable cookies through your browser settings.
Please note that disabling cookies may affect website functionality.
How We Share Personal Information
We may share your personal information with:
• Service providers (payment processing, shipping, IT services)
• Marketing and analytics partners
• Business partners
• Legal authorities when required by law
These parties only receive the information necessary to perform their services.
User Generated Content
If you submit reviews, comments, or other content on our website, that information may be visible to the public.
We are not responsible for how other users may use or share publicly available information.
Third Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of external websites and recommend reviewing their privacy policies separately.
Children's Privacy
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.
If a parent or guardian believes that a child has provided personal information, please contact us so we can remove the information.
Security of Your Information
We implement reasonable security measures to protect your personal information.
However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to:
• Provide our Services
• Maintain your account
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
Your Rights
Depending on your location, you may have rights regarding your personal data, including:
• Access your personal data
• Request deletion of your data
• Correct inaccurate information
• Request a copy of your data
• Restrict processing of your data
• Withdraw consent for data processing
To exercise these rights, please contact us using the contact details below.
Complaints
If you have concerns about how we process your personal information, please contact us first.
If you are not satisfied with our response, you may contact your local data protection authority.
International Users
Your personal information may be transferred, stored, and processed in countries outside your country of residence, including Croatia.
Where required, we implement appropriate safeguards to protect your data in accordance with applicable data protection laws.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: contact@alcantarex.com
Address:
Alcantarex
Croatia