Products
What material are Alcantarex products made from?
Alcantarex products are crafted using premium Alcantara material, a high-quality suede-like fabric produced in Nera Montoro, Italy, located in the scenic hills of Umbria. This advanced material offers the luxurious feel of suede while being more durable and versatile than traditional leather.
Alcantara is composed of 32% polyurethane and 68% polyester, making it both lightweight and resilient. Unlike natural suede, Alcantara is animal-free and environmentally responsible, offering a sustainable alternative without compromising on elegance or performance.
It is also known for being long-lasting, resistant to wear and tear, and easy to maintain, making it an ideal material for premium lifestyle products.
What is the best way to clean my Alcantarex products?
To keep your Alcantarex products looking their best, follow these simple care steps:
Use a soft brush or cloth to gently remove dust or debris from the Alcantara surface.
For tougher stains, lightly dampen a cloth or sponge with lukewarm water and a small amount of mild soap. Avoid excessive moisture or soap.
Gently rub the stained area using small circular motions.
Once the stain fades, rinse the cloth with clean water and remove any soap residue from the surface.
Wipe the entire product lightly with the damp cloth to ensure no soap remains.
Allow the product to air dry naturally, keeping it away from direct sunlight or heat sources. Do not use a hairdryer or artificial heat.
After drying, softly brush the surface again to restore the original Alcantara texture.
For the best results and product longevity, always follow the care recommendations provided for Alcantara materials.
Shipping
Which countries do you ship to?
Alcantarex ships its products worldwide. No matter where you are located, we strive to deliver our products safely and efficiently to your doorstep.
What are the shipping costs?
For orders below €90, the shipping fee is €6 for deliveries within the EU and €6 for destinations outside the EU.
Orders above €90 qualify for free shipping.
What is the delivery time?
Delivery times may vary depending on your location. For the most up-to-date shipping estimates, please refer to our Shipping Overview page.
Can I track my order?
Yes. Once your order has been processed, you will receive a confirmation email with a Track & Trace number.
This allows you to monitor the delivery status of your Alcantarex order at any time using our tracking page.
Do I need to pay duties, taxes, or import fees?
Any customs duties, taxes, or import charges are the responsibility of the customer. These fees are determined by the customs authorities in the destination country and are not controlled by Alcantarex.
If you are unsure about possible charges, we recommend contacting your local customs office before placing an order.
Change & Return
How can I change my order?
If you need to modify your order, please visit our order change page, where you will find detailed instructions on how to request a change.
How can I return my product?
To return a product, simply follow the instructions available on our returns page, which explains the return process step by step.
I have returned my order to Alcantarex. What happens next?
Once we receive your returned item, you will receive a confirmation email from our team. We will then begin processing your refund as quickly as possible.
The refunded amount will be transferred back to your original payment method within 5 working days after the return has been processed.
Within how many days can I return my product?
You may return your product within 14 days of receiving your order. The item must be returned in accordance with our return policy.
Pre-Order
What is the status of my order?
After placing your order, you will receive a confirmation email with your order details. Once your order has been shipped, we will send you another email containing your tracking information so you can follow the delivery status.
What does "Pre-order" mean?
A pre-order allows you to purchase a product before it is officially back in stock. This ensures that you reserve your item in advance, and it will be shipped to you as soon as it becomes available.
What is the advantage of placing a pre-order instead of waiting for the product to be in stock?
Placing a pre-order guarantees that you secure the product before it sells out. It also allows you to be among the first customers to receive the item once it is restocked and ready for shipment.
Can I still take advantage of a Black Friday deal if I purchased earlier?
Promotional offers such as Black Friday discounts are typically valid only during the official promotion period. Orders placed before the promotion may not be eligible for the discounted pricing unless stated otherwise in the promotion terms.